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Last Updated: June 18, 2024

This policy outlines the terms and conditions for purchasing and using tickets for events at Rosewood. Please read it carefully before making a purchase.

1. Ticket Purchase:

All ticket sales are final, non-refundable, and non-exchangeable unless otherwise stated in the specific event listing or by law. Rosewood will refund a ticket on a show that we cancel. We will not refund tickets for artist cancellations. Sunset on the Patio is a Rain/Shine event. We will not refund tickets due to weather.
We reserve the right to limit the number of tickets purchased per person or household.
Tickets are non-transferable without prior written consent from the venue. Any attempt to resell tickets without permission will render the ticket void. There are no physical tickets.
We offer various ticket purchase methods, including online, and in-person at the building. Tickets are only sold on Rosewoodwi.com and sunsetonthepatio.com.
Ticket purchase covers admission only. Food and beverage are available for purchase on location.
We will not refund tickets if the party is a no-call no-show for the event. We will do our best to reschedule if you cannot make it , but cannot guarantee a space will be available.
Rosewood has the right to change the ticket price at any time. No refunds will be given for sales events.

2. Ticket Validity and Entry:

Your ticket purchase via our website enters you into our system. There is no need to print a ticket.
The right of admission is reserved by the venue. We may refuse entry to anyone for any reason deemed necessary for the safety and well-being of our guests, performers, and staff.

3. Event Cancellations and Postponements:

In the unlikely event of a show cancellation, we will offer a full refund to ticket holders within a reasonable time.
For postponed events, we will reschedule the event and honor all original tickets. Ticket holders will be notified of the new date and time.
We are not responsible for any travel, accommodation, or other expenses incurred due to a cancelled or postponed event.

4. Prohibited Items and Conduct:

We have the right to refuse entry or remove any person from the venue for inappropriate behavior, including but not limited to:
- Disorderly conduct, intoxication, or violence
- Possession of illegal drugs or weapons
- Smoking or vaping in non-designated areas
- Throwing objects or engaging in any activity that could harm others.
The following items are generally prohibited within the venue:
- Outside food and beverages (unless explicitly allowed for specific events)
- Pets (unless service animals)
- Laser pointers, fireworks, or other items deemed dangerous

5. Lost and Found:

We are not responsible for lost or stolen items. However, we will make a reasonable effort to return any lost items found in the venue to their rightful owner. Please contact the venue management to inquire about lost items.

6. Disclaimer:

We strive to provide accurate information about events and ticket policies. However, we reserve the right to make changes to this policy without prior notice.
By purchasing a ticket, you agree to be bound by this policy and all applicable laws and regulations.

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